Help

Here are the most common questions. If your answer isn't here, send us a message.

How do I turn on the Robin keyboard?

Open Settings on your iPhone, go to General › Keyboard › Keyboards › Add New Keyboard, and choose Dear Robin. In any app, the globe key then switches to the Robin keyboard. Full Access isn't needed.

I paid, but I don't see my purchase.

In the app, open Settings and tap Restore purchases. Use the same Apple ID you bought with. This also brings your purchase to a new iPhone or your iPad.

My stickers won't go to WhatsApp.

A pack needs at least 3 stickers (WhatsApp asks for that), and WhatsApp must be installed on your iPhone. A pack holds up to 30 stickers; the newest go in.

My asks to Robin have run out.

Pro includes 1,000 asks. When they run out, you can buy 500 more in the app for €1.99.

Why does a character look different in some app?

Dear Robin uses Unicode characters instead of fonts. Almost every app shows them well; the odd app or older device may draw a character differently.

How do I get a refund?

Purchases go through Apple. You can ask for a refund at reportaproblem.apple.com.

Send us a message

A question, an idea, or something not working? Tell us which iPhone you have and the app's version (Settings › Version) and we can help faster. Rather email? support@dearrobin.app.